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Total quality management: Pacific Rim edition: text with cases

By: Contributor(s): Material type: TextTextPublication details: Melbourne: Butterworth- Heinemann, 1996Description: 341pISBN:
  • 0750689250 (pbk.)
Subject(s): Summary: Continuous cost reduction, productivity and quality improvement are mandatory for organisations to remain in business. Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. TQM is structured around a five part model, with the core of the model being the customer-supplier interface. The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
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Item type Current library Call number Copy number Status Date due Barcode
Book Mindef Library & Info Centre On-Shelf 658.4013 OAK (Browse shelf(Opens below)) 1 Available 0003280

Continuous cost reduction, productivity and quality improvement are mandatory for organisations to remain in business. Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. TQM is structured around a five part model, with the core of the model being the customer-supplier interface. The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.

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