Total quality management: (Record no. 13400)

MARC details
000 -LEADER
fixed length control field 00963cam a2200145 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0750689250 (pbk.)
100 #1 - MAIN ENTRY--PERSONAL NAME
Personal name OAKLAND John S
245 #0 - TITLE STATEMENT
Title Total quality management:
Remainder of title Pacific Rim edition: text with cases
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Melbourne:
Name of publisher, distributor, etc. Butterworth- Heinemann,
Date of publication, distribution, etc. 1996
300 ## - PHYSICAL DESCRIPTION
Extent 341p.
520 ## - SUMMARY, ETC.
Summary, etc. Continuous cost reduction, productivity and quality improvement are mandatory for organisations to remain in business. Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. TQM is structured around a five part model, with the core of the model being the customer-supplier interface. The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element TOTAL QUALITY MANAGEMENT
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name SOHAL Amrik S
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
i 0003280
r Y
s Y
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Mindef Library & Info Centre Mindef Library & Info Centre On-Shelf 16/03/1998 2 658.4013 OAK 0003280 26/01/2023 1 03/01/2024 Book