Implementing quality in the public sector

By: Contributor(s): Material type: TextTextPublication details: London: Pitman Publishing, 1994Description: 255pISBN:
  • 0273605232 (hbk.)
Subject(s): Summary: Focuses on the experience of Britain and the United States in implementing Total Quality Management programmes in public sector services. Includes a chapter on market testing and competitive tendering in the UK Ministry of Defence.
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Item type Current library Call number Copy number Status Date due Barcode
Book Mindef Library & Info Centre On-Shelf 352.357 BEN (Browse shelf(Opens below)) 1 Available 0001789

Focuses on the experience of Britain and the United States in implementing Total Quality Management programmes in public sector services. Includes a chapter on market testing and competitive tendering in the UK Ministry of Defence.

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