Implementing quality in the public sector
Material type: TextPublication details: London: Pitman Publishing, 1994Description: 255pISBN:- 0273605232 (hbk.)
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Book | Mindef Library & Info Centre On-Shelf | 352.357 BEN (Browse shelf(Opens below)) | 1 | Available | 0001789 |
Focuses on the experience of Britain and the United States in implementing Total Quality Management programmes in public sector services. Includes a chapter on market testing and competitive tendering in the UK Ministry of Defence.
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