Implementing quality in the public sector
BENDELL Tony
Implementing quality in the public sector - London: Pitman Publishing, 1994 - 255p.
Focuses on the experience of Britain and the United States in implementing Total Quality Management programmes in public sector services. Includes a chapter on market testing and competitive tendering in the UK Ministry of Defence.
0273605232 (hbk.)
BRITAIN
DEFENCE PROCUREMENT
PUBLIC ADMINISTRATION
QUALITY MANAGEMENT
Implementing quality in the public sector - London: Pitman Publishing, 1994 - 255p.
Focuses on the experience of Britain and the United States in implementing Total Quality Management programmes in public sector services. Includes a chapter on market testing and competitive tendering in the UK Ministry of Defence.
0273605232 (hbk.)
BRITAIN
DEFENCE PROCUREMENT
PUBLIC ADMINISTRATION
QUALITY MANAGEMENT