Service level agreements: measuring cost and quality in service relationships
Material type:
TextPublication details: London: Chapman & Hall, 1993Description: 126pISBN: - 0412542404 (hbk.)
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | Mindef Library & Info Centre On-Shelf | 658.4013 HIL (Browse shelf(Opens below)) | 1 | Available | 0014165 |
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| 658.4013 BRU Six Sigma for managers : 24 lessons to understand and apply Six Sigma principles in any organization / | 658.4013 GYG Six sigma workbook for dummies/ | 658.4013 HAR Unconditional quality | 658.4013 HIL Service level agreements: measuring cost and quality in service relationships | 658.4013 HOY ISO 9000 quality systems handbook | 658.4013 HOY ISO 9000 quality systems handbook | 658.4013 IMA Kaizen: the key to Japan's competitive success / |
Describes how to manage the service relationship between provider and customer. A service level agreement defines the service that the customer can expect. Such agreements are appropriate to all in-house corporate services as well as externally provided services where formal contracts do not define service quality. Gives practical advice on implementing SLAs together with checklists and examples.
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