Service level agreements: (Record no. 2255)

MARC details
000 -LEADER
fixed length control field 00836cam a2200157 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0412542404 (hbk.)
100 #1 - MAIN ENTRY--PERSONAL NAME
Personal name HILES Andrew
245 #0 - TITLE STATEMENT
Title Service level agreements:
Remainder of title measuring cost and quality in service relationships
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London:
Name of publisher, distributor, etc. Chapman & Hall,
Date of publication, distribution, etc. 1993
300 ## - PHYSICAL DESCRIPTION
Extent 126p.
520 #3 - SUMMARY, ETC.
Summary, etc. Describes how to manage the service relationship between provider and customer. A service level agreement defines the service that the customer can expect. Such agreements are appropriate to all in-house corporate services as well as externally provided services where formal contracts do not define service quality. Gives practical advice on implementing SLAs together with checklists and examples.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element QUALITY MANAGEMENT
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element SERVICE LEVEL AGREEMENTS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element SERVICE STANDARDS
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
i 0014165
r Y
s Y
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Mindef Library & Info Centre Mindef Library & Info Centre On-Shelf 03/01/2003   658.4013 HIL 0014165 03/01/2024 1 03/01/2024 Book