Dealing with difficult people for rookies / Frances Kay
Material type:
TextPublication details: London : Marshall Cavendish, 2010Description: 168 p. : ill. ; 24 cmISBN: - 9780462099781 (pbk.) :
| Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | Mindef Library & Info Centre On-Shelf | 658.314 KAY (Browse shelf(Opens below)) | 1 | Available | 33281-1001 |
Browsing Mindef Library & Info Centre shelves, Shelving location: On-Shelf Close shelf browser (Hides shelf browser)
| 658.314 FIN The truth about: getting the best from people/ | 658.314 HAR Motivation | 658.314 HOL The ETTO principle : efficiency thoroughness trade off : why things that go right sometimes go wrong/ | 658.314 KAY Dealing with difficult people for rookies / | 658.314 LUN Fish! : a proven way to boost morale and improve results/ | 658.314 MAI Motivating people | 658.314 MCC Work well-being : leading thriving teams in rapidly changing times / |
This practical and no-nonsense guide shows how to deal with a range of personality clashes in the work environment, from minor tensions to outright war.
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