Tip menawan hati pelanggan / (Record no. 24051)
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000 -LEADER | |
---|---|
fixed length control field | 00657cam a2200157 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9789833586219 (pbk.) : |
Terms of availability | 12.70 BND |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | ZAINUDDIN Zakaria |
245 ## - TITLE STATEMENT | |
Title | Tip menawan hati pelanggan / |
Statement of responsibility, etc. | Zainuddin Zakaria, Ziadatul Hidayah Zakaria |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Kuala Lumpur : |
Name of publisher, distributor, etc. | PTS Professional Publishing, |
Date of publication, distribution, etc. | 2008 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xiv, 166 p. ; 23 cm |
400 ## - SERIES STATEMENT/ADDED ENTRY--PERSONAL NAME [OBSOLETE, CAN/MARC], [LOCAL, USA] | |
Personal name | Mengandungi indeks |
520 ## - SUMMARY, ETC. | |
Summary, etc. | Buku ini mengupas cara-cara menawan pelaggan baru, mengekalkan pelanggan sedia ada dan memikat semula pelanggan terdahulu dengan lebih efektif, beretika dan lebih cekap. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | CUSTOMER RELATIONS |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | CUSTOMER SERVICES |
945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
i | 39195-1001 |
r | Y |
s | Y |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
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Dewey Decimal Classification | Mindef Library & Info Centre | Mindef Library & Info Centre | 19/12/2012 | M 658.812 ZAI | 39195-1001 | 03/01/2024 | 1 | 03/01/2024 | Book |