How to deliver exceptional customer service: (Record no. 19220)
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000 -LEADER | |
---|---|
fixed length control field | 00647cam a2200157 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780273734383 (pbk) : |
Terms of availability | 44.50 BND |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | HEPPELL Michael |
245 ## - TITLE STATEMENT | |
Title | How to deliver exceptional customer service: |
Remainder of title | 5 star service / |
Statement of responsibility, etc. | Michael Heppell |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Great britain : |
Name of publisher, distributor, etc. | Prentice hall business, |
Date of publication, distribution, etc. | 2006 |
250 ## - EDITION STATEMENT | |
Edition statement | 2nd edition |
300 ## - PHYSICAL DESCRIPTION | |
Extent | vii, 241 p. : |
Other physical details | ill. |
520 ## - SUMMARY, ETC. | |
Summary, etc. | This book is perfect if you'd like to greater success for your organisation and more successful career that can remarkable results for more clients. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | CUSTOMER SERVICES |
General subdivision | MANAGEMENT |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | CONSUMER SATISFICATION |
945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
i | 33988-1001 |
r | Y |
s | Y |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Dewey Decimal Classification | Training Institute Library | Training Institute Library | On-Shelf | 05/01/2011 | 658.812 HEP | 33988-1001 | 03/01/2024 | 1 | 03/01/2024 | Book |