How to deliver exceptional customer service: (Record no. 19220)

MARC details
000 -LEADER
fixed length control field 00647cam a2200157 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780273734383 (pbk) :
Terms of availability 44.50 BND
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name HEPPELL Michael
245 ## - TITLE STATEMENT
Title How to deliver exceptional customer service:
Remainder of title 5 star service /
Statement of responsibility, etc. Michael Heppell
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Great britain :
Name of publisher, distributor, etc. Prentice hall business,
Date of publication, distribution, etc. 2006
250 ## - EDITION STATEMENT
Edition statement 2nd edition
300 ## - PHYSICAL DESCRIPTION
Extent vii, 241 p. :
Other physical details ill.
520 ## - SUMMARY, ETC.
Summary, etc. This book is perfect if you'd like to greater success for your organisation and more successful career that can remarkable results for more clients.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CUSTOMER SERVICES
General subdivision MANAGEMENT
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CONSUMER SATISFICATION
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
i 33988-1001
r Y
s Y
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Training Institute Library Training Institute Library On-Shelf 05/01/2011   658.812 HEP 33988-1001 03/01/2024 1 03/01/2024 Book