000 00688cam a2200181 4500
020 _a0273605232 (hbk.)
100 1 _aBENDELL Tony
245 0 _aImplementing quality in the public sector
260 _aLondon:
_bPitman Publishing,
_c1994
300 _a255p.
520 3 _aFocuses on the experience of Britain and the United States in implementing Total Quality Management programmes in public sector services. Includes a chapter on market testing and competitive tendering in the UK Ministry of Defence.
650 _aBRITAIN
650 _aDEFENCE PROCUREMENT
650 _aPUBLIC ADMINISTRATION
650 _aQUALITY MANAGEMENT
700 _aBOULTER Louise
945 _i0001789
_rY
_sY
999 _c3890
_d3890