000			00762cam a2200145 4500
020			_a9780071821148 (hbk.): _c25.99GBP
100	1		_aBROWN Linden
245			_aCustomer culture imperative: _ba leader's guide to driving superior performance / _cLinden Brown.
260			_aNew York: _bMcgraw-Hil, _c2013.
300			_axvii, 318 pg.: ill.; 24 cm.
520			_aThe Customer Culture Imperative demonstrates that organizations exhibiting a strong "customer-centric culture" do, in fact, produce superior business performance. It provides diagnostic tools and a roadmap for effective implementation, designed to make cultural change concrete and actionable in any organization.
650			_aLEADERSHIP
650			_aCONSUMER SATISFACTION
945			_i59824-1001 _rY _sY
999			_c35257 _d35257