000 00267cam a2200109 4500
020 _a9052360936 (hbk.):
_c26 EU
110 1 _aEFQM
245 0 _aAssessing for excellence:
_ba practical guide
260 _aBrussels:
_bEFQM,
_c2003
300 _a64p.
945 _i0015340
_rY
_sY
999 _c3360
_d3360