000 00302cam a2200109 4500
020 _a9052363196 (pbk.):
_c26.00 EU
110 1 _aEFQM
245 0 _aEFQM excellence model:
_bpublic and volutary sector version, English language
260 _aBrussels:
_bEFQM,
_c2003
300 _a40p.
945 _i0015339
_rY
_sY
999 _c3359
_d3359