000			00799cam a2200169 4500
020			_a0710625960 (pbk.): _c19.50 UK
100		1	_aFERNANDEZ Louie
245		0	_aJane's crisis communications handbook
260			_aAlexandria, VA. USA: _bJane's, _c2003
300			_a229p.
520		3	_aA major incident, whether it be a natural or man-made disaster or a terrorist act, is certain to be the focus of media interest. This guide explains the need for communication during a crisis, shows how to prepare a crisis communication plan, how to implement it, and also explains how the media operate, what they want, and how to deal with them effectively.
650			_aCOMMUNICATION SKILLS
650			_aCRISIS MANAGEMENT
650			_aDISASTER PLANNING
700			_aMERZER Martin
945			_i0014692 _rY _sY
999			_c2720 _d2720