000			00432cam a2200145 4500
020			_a9780131361881 (pbk.) : _c 41.90 BND
100	1		_aCHAMPY Jim
245			_aInspire! : _bwhy customers come back / _cJim Champy
260			_aNew Jersey : _bPearson Education, Inc., _c2009
300			_aviii, 176 p.
650			_aMARKETING
650			_aCONSUMER EDUCATION
650			_aCUSTOMER RELATIONS _xMANAGEMENT
945			_i36269-2001 _rY _sY
999			_c21237 _d21237