| 000 | 00647cam a2200157 4500 | ||
|---|---|---|---|
| 020 |
_a9780273734383 (pbk) : _c 44.50 BND |
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| 100 | 1 | _aHEPPELL Michael | |
| 245 |
_aHow to deliver exceptional customer service: _b 5 star service / _cMichael Heppell |
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| 260 |
_aGreat britain : _bPrentice hall business, _c2006 |
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| 300 |
_avii, 241 p. : _b ill. |
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| 520 | _aThis book is perfect if you'd like to greater success for your organisation and more successful career that can remarkable results for more clients. | ||
| 650 |
_aCUSTOMER SERVICES _xMANAGEMENT |
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| 650 | _aCONSUMER SATISFICATION | ||
| 250 | _a2nd edition | ||
| 945 |
_i33988-1001 _rY _sY |
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| 999 |
_c19220 _d19220 |
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