000			00963cam a2200145 4500
020			_a0750689250 (pbk.)
100		1	_aOAKLAND John S
245		0	_aTotal quality management: _bPacific Rim edition: text with cases
260			_aMelbourne: _bButterworth- Heinemann, _c1996
300			_a341p.
520			_aContinuous cost reduction, productivity and quality improvement are mandatory for organisations to remain in business. Quality has now developed into the most important competitive weapon, with total quality management the way of managing for the future. TQM is structured around a five part model, with the core of the model being the customer-supplier interface. The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
650			_aTOTAL QUALITY MANAGEMENT
700			_aSOHAL Amrik S
945			_i0003280 _rY _sY
999			_c13400 _d13400