000 00579cam a2200133 4500
020 _a0566078295 (pbk.)
100 1 _aMOREHOUSE Debra L
245 0 _aEssentials of TQM
260 _aAldershot, Hants:
_bGower,
_c1996
300 _a131p.
520 _aProperly implemented, Total Quality Management (TQM) can dramatically change the way business is done. This work provides an understanding of the thinking behind this management philosophy, its key concepts, and advice on how to take it forward in an organization.
650 _aTOTAL QUALITY MANAGEMENT
945 _i0003278
_rY
_sY
999 _c13378
_d13378