000 01079cam a2200169 4500
020 _a9781847421807 (pbk) :
_c40.05 USD
100 1 _aSIMMONS Richard
245 _aThe consumer in public services :
_bchoice, values and difference /
_cedited by Richard Simmons, Martin Powell and Ian Greener.
260 _aBristol UK :
_bPolicy Press,
_c2009
300 _axiii, 289 p.
520 _aReviews of current attitudes towards the public as consumers of public services. The discussion has been fosterd in the UK as a result of "new Labour" thinking and policies that have promoted the concept of choice in public services and the public as service consumers. This book considers whether choice in public services is viable or desirable, the complex nature of the consumer, the extent of human rights e.g. in psychiatric care, the importance of values in public service delivery, equality of provision and equality of access.
650 _aPUBLIC POLICY
650 _aPUBLIC SERVICES
_xCONSUMER CHOICE
700 _aPOWELL Martin
700 _aGREENER Ian
945 _i26992-1001
_rY
_sY
999 _c12507
_d12507