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1.
Organizational assessment and improvement in the public sector / Kathleen M. Immordino. by Series: Book series on public administration & public policy
Material type: Text Text
Publication details: Boca Raton, FL : CRC Press, 2009
Availability: Items available for loan: Sultan Haji Hassanal Bolkiah - Institute of Defence and Strategic Studies Library (1)Call number: 352.3 IMM.

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2.
Practical process improvement in the public sector : a complete toolbox guide for Lean, Six Sigma and Minitab / Quentin Brook, Debbie Simpson. by
Material type: Text Text
Publication details: Winchester UK : QSB Consulting, 2009
Availability: Items available for loan: Mindef Library & Info Centre (1)Call number: 658.4013 BRO.

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3.
Small states, smart solutions : improving connectivity and increasing the effectiveness of public services/ edited by Edgardo M. Favaro. by
Material type: Text Text
Publication details: Washington, DC : World Bank, 2008
Availability: Items available for loan: Mindef Library & Info Centre (1)Call number: 351 FAV.

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