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1.
How to deliver exceptional customer service: 5 star service / Michael Heppell by
Edition: 2nd edition
Material type: Text Text
Publication details: Great britain : Prentice hall business, 2006
Availability: Items available for loan: Training Institute Library (1)Call number: 658.812 HEP.

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2.
Wanted: how to becom the most wanted employee around / Dvid Freemantle by
Material type: Text Text
Publication details: British : Prentice Hall Business, 2009
Availability: Items available for loan: Training Institute Library (1)Call number: 650.14 FRE.

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