Marketing in the public sector : a roadmap for improved performance /
Philip Kotler, Nancy Lee
- Upper Saddle River NJ : Wharton School Publishing, 2006
- 332 p.
With practical advice and examples from a wide variety of public bodies around the world this book shows how to make government agencies more effective. At the core of the book is the citizen-oriented mindset. Shows how to improve public perceptions and support for an agency, improve take-up of products and services, and influence positive public behaviours.