KOTLER Philip

Marketing in the public sector : a roadmap for improved performance / Philip Kotler, Nancy Lee - Upper Saddle River NJ : Wharton School Publishing, 2006 - 332 p.

With practical advice and examples from a wide variety of public bodies around the world this book shows how to make government agencies more effective. At the core of the book is the citizen-oriented mindset. Shows how to improve public perceptions and support for an agency, improve take-up of products and services, and influence positive public behaviours.

0131875159 (hbk) : 20.99GBP


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