TY  - BOOK
AU  - LEIBLING Mike
TI  - How people tick: a guide to difficult people and how to handle them 
SN  - 0749443626 :
PY  - 2005///
CY  - London
PB  - Kogan Page
KW  - INTERPERSONAL SKILLS
N2  - Practical guide on dealing with 45 different categories of difficult people. In each case summarises the difficult behaviour, explains why it is irritating, why it occurs, and how to overcome it. Contains numerous anecdotes and practical tips
ER  -