LEIBLING Mike <br/><br/>
How people tick :  a guide to difficult people and how to handle them / 
Mike Leibling 
 - London:  Kogan Page,  2005 
 - 182 p. 
<br/><br/> Practical guide on dealing with 45 different categories of difficult people. In each case summarises the difficult behaviour, explains why it is irritating, why it occurs, and how to overcome it. Contains numerous anecdotes and practical tips. 
<br/><br/><label>ISBN: </label>0749443626 : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>INTERPERSONAL SKILLS