TY  - BOOK
AU  - BOVAIRD Tony
AU  - LOFFLER Eike
TI  - Public management and governance
SN  - 0415252466 (Pbk):
PY  - 2003///
CY  - London
PB  - Routledge
KW  - PUBLIC ADMINISTRATION
KW  - PUBLIC SECTOR SERVICES
KW  - EVALUATION
KW  - QUALITY ASSESSMENT
N2  - The role of strong and democratic government is once again being seen as essential to society, and the quality of public services is an important issue for electors in many countries. This book considers what is meant by good quality public services, and how the delivery of those services can be improved. Also explores how the process of governing needs to be fundamentally altered if a government is to retain public trust and make better use of society's resources. Incldues numerous examples from around the world
ER  -