TY  - BOOK
AU  - NIVEN Paul R
TI  - Balanced scorecard step-by-step: maximising performance and maintaining results 
SN  - 0471078727 (hbk) :
PY  - 2002///
CY  - New York
PB  - Wiley
KW  - BALANCED SCORECARD
KW  - PERFORMANCE MEASUREMENT
N2  - Practical guide to the use of the balanced scorecard system in the commercial, public and not for profit sectors. Draws on the author's own experiences of using the system in a large organization
ER  -