TY  - BOOK
AU  - NIVEN Paul R
TI  - Balanced scorecard step-by-step for government and nonprofit agencies
SN  - 0471423289 (hbk) :
PY  - 2003///
CY  - Hoboken NJ, USA
PB  - Wiley
KW  - BALANCED SCORECARD
KW  - PUBLIC ADMINISTRATION
N2  - Explains how to use the balanced scorecard approach to develop performance goals and quantify achievements in the public sector
ER  -