TY  - BOOK
AU  - CRAGER John
AU  - HUBERT Cindy
TI  - Balanced scorecard: a guide for your journey to best practice processes 
SN  - 1932546499 (pbk) :
PY  - 2005///
CY  - Houston
PB  - APQC
KW  - BALANCED SCORECARD
KW  - CORPORATE PLANNING
N2  - A short practical guide that explains the balanced scorecard concept, then shows how to apply the concept. Includes diagrams and real-life examples, plus handy '"travellers tips"
ER  -