Balanced scorecard: a guide for your journey to best practice processes /
John Crager with Cindy Hubert, Mike O'Kane
- Houston: APQC , 2005
- x, 96 p.
- APQC's passport to success series .
A short practical guide that explains the balanced scorecard concept, then shows how to apply the concept. Includes diagrams and real-life examples, plus handy '"travellers tips".