TY - BOOK AU - CHISM Marlene TI - From conflict to courage: how to stop avoiding and start leading SN - 9781523000722 (pbk.) U1 - 658.4053 CHI PY - 2022/// CY - Oakland, CA PB - Berrett-Koehler Publishers KW - CONFLICT MANAGEMENT KW - COMMUNICATION AND MANAGEMENT KW - LEADERSHIP N1 - Includes bibliographical references and index N2 - This book teaches readers how to approach difficult conversations and work with high-conflict people while overcoming their internal and external barriers to give them better emotional integrity and a clearer vision for the future of their organization ER -