Strategic management for the public services
- Buckingham: Open University Press, 1999
- 204p.
- Managing the public services .
Introduction to the theory and practice of strategic management in the public sector. Covers main concepts, such as mission statements, performance analysis, decision making, leadership, and implementation. Also explores key issues, such as governance, involving the public, transformational strategies, managing crisis, and interorganizational planning. Conceptual tools and material in the form of worksheets, which can be used to carry out analysis and planning are included and examples drawn from various countries.