TY - BOOK AU - NIVEN Paul R. TI - Balanced scorecard diagnostics: maintaining maximum performance SN - 9780471681236 (hbk) PY - 2005/// CY - Hoboken, New Jersey PB - John Wiley and Sons Inc KW - ORGANIZATIONAL EFFECTIVENESS KW - MEASUREMENT KW - PERFORMANCE KW - INDUSTRIAL PRODUCTIVITY N1 - Includes bibliograpical references and index ER -