TY - BOOK AU - COOMBS W.Timothy TI - Applied crisis communication and crisis management: cases and exercises SN - 9781452217802 (pbk.) PY - 2014/// CY - California PB - SAGE KW - CRISIS MANAGEMENT KW - BUSINESS COMMUNICATION KW - MANAGEMENT N1 - Includes bobliographical references and index N2 - This book provides readers with practical advice on how to effectively manage and overcome a crisis. The authors offer guidelines for taking the many challenges that crisis present and turning those challenges into opportunities ER -