TY  - BOOK
AU  - PATTERSON Kerry
AU  - GRENNY Joseph
AU  - MCMILLAN Ron
AU  - SWITZLER Al
TI  - Crucial coversations: tools for talking when stakes are high 
SN  - 9780071771320 (pbk) :
PY  - 2012///
CY  - New York
PB  - McGraw-Hill
KW  - INTERPERSONAL COMMUNICATIONS
KW  - INTERPERSONAL RELATIONS
N1  - Includes bibliograpical references and index
ER  -