PATTERSON Kerry <br/><br/>
Crucial coversations :  tools for talking when stakes are high / 
by Kerry Patterson, Joseph Grenny, Ron Mcmillan and Al Switzler 
 - 2nd edition 
 - New York :  McGraw-Hill ,  2012 
 - xvii, 244 pages : illustrations ; 22 cm 
<br/><br/>Includes bibliograpical references and index 
<br/><br/><label>ISBN: </label>9780071771320 (pbk) :  BND80.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>INTERPERSONAL COMMUNICATIONS<br/>INTERPERSONAL RELATIONS