TY  - BOOK
AU  - BENDELL Tony
AU  - BOULTER Louise
TI  - Implementing quality in the public sector
SN  - 0273605232 (hbk.)
PY  - 1994///
CY  - London
PB  - Pitman Publishing
KW  - BRITAIN
KW  - DEFENCE PROCUREMENT
KW  - PUBLIC ADMINISTRATION
KW  - QUALITY MANAGEMENT
N2  - Focuses on the experience of Britain and the United States in implementing Total Quality Management programmes in public sector services. Includes a chapter on market testing and competitive tendering in the UK Ministry of Defence
ER  -