TY  - BOOK
AU  - FISHER Roger
AU  - URY William
TI  - Getting to yes : : negotiating agreement without giving in 
SN  - 9780143118756 (pbk.)
PY  - 2011///
CY  - New York : 
PB  - Penguin books , 
KW  - PERSUASION (PSYCHOLOGY)
KW  - ADMINISTRATION
KW  - HUMAN RELATIONS
KW  - NEGOTIATION
N1  - Includes bibliographical references
ER  -