ISO 9000 quality systems handbook
- 3rd ed.
- Oxford, UK: Butterworth-Heinemann, 1998
- 546p.
Completely revised to align with ISO 9000:2000. An essential guide to enable organizations to understand and apply ISO 9001:2000 requirements and the principles that underpin this radical revision of the family of standards. It offers a range of solutions that are acceptable in many industries. Based on the final draft of ISO 9001:2000, it details the differences from the 1994 version and includes check lists, questionnaires, tips for implementers, process flow charts and a glossary of terms.