Developing trust between the MOD and defence suppliers/
William Meddings et al
- 2014
A high level of trust between two parties has long been shown to lead to more efficient and successful outcomes to business transactions. The Ministry of Defence (MoD) has traditionally had a confrontational relationship with its suppliers. Yet at the individual and project-team level in the MoD's procurement arm, DE&S, trusting relationships with defence suppliers are often generated. This article examines the factors that lead DE&S project teams to trust their suppliers. Their conclusions reinforce the view that trust is overwhelmingly built up by interaction between people rather than organisations.