TY  - BOOK
AU  - LERBINGER Otto
TI  - The crisis manager: facing disasters, conflicts, and failures 
SN  - 9780415892315 (pbk.) :
PY  - 2012///
CY  - New York
PB  - Routledge, 
KW  - CRISIS MANAGEMENT
KW  - CONFLICT MANAGEMENT
N1  - Includes bibliographical references and index
ER  -