LERBINGER Otto <br/><br/>
The crisis manager :  facing disasters, conflicts, and failures / 
Otto Lerbinger. 
 - 2nd ed. 
 - New York :  Routledge,   2012. 
 - xvi, 378 pages : ill. ; 24 cm. 
 - Routledge communication series .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780415892315 (pbk.) :  49.99 GBP 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRISIS MANAGEMENT<br/>CONFLICT MANAGEMENT