TY  - BOOK
AU  - FERNANDEZ Louie
AU  - MERZER Martin
TI  - Jane's crisis communications handbook
SN  - 0710625960 (pbk.):
PY  - 2003///
CY  - Alexandria, VA. USA
PB  - Jane's
KW  - COMMUNICATION SKILLS
KW  - CRISIS MANAGEMENT
KW  - DISASTER PLANNING
N2  - A major incident, whether it be a natural or man-made disaster or a terrorist act, is certain to be the focus of media interest. This guide explains the need for communication during a crisis, shows how to prepare a crisis communication plan, how to implement it, and also explains how the media operate, what they want, and how to deal with them effectively
ER  -