FERNANDEZ Louie <br/><br/>
Jane's crisis communications handbook 

 - Alexandria, VA. USA:  Jane's,  2003 
 - 229p. 
<br/><br/> A major incident, whether it be a natural or man-made disaster or a terrorist act, is certain to be the focus of media interest. This guide explains the need for communication during a crisis, shows how to prepare a crisis communication plan, how to implement it, and also explains how the media operate, what they want, and how to deal with them effectively. 
<br/><br/><label>ISBN: </label>0710625960 (pbk.):  19.50 UK 
<br/><br/><label>Subjects--Topical Terms: </label><br/>COMMUNICATION SKILLS<br/>CRISIS MANAGEMENT<br/>DISASTER PLANNING