TY  - BOOK
AU  - CHAMPY Jim
TI  - Inspire!: why customers come back 
SN  - 9780131361881 (pbk.) :
PY  - 2009///
CY  - New Jersey
PB  - Pearson Education, Inc., 
KW  - MARKETING
KW  - CONSUMER EDUCATION
KW  - CUSTOMER RELATIONS
KW  - MANAGEMENT
ER  -