CHAMPY Jim <br/><br/>
Inspire! :  why customers come back / 
Jim Champy 
 - New Jersey :  Pearson Education, Inc.,   2009 
 - viii, 176 p. 
<br/><br/><label>ISBN: </label>9780131361881 (pbk.) :   41.90 BND 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MARKETING<br/>CONSUMER EDUCATION<br/>CUSTOMER RELATIONS --MANAGEMENT