TY - BOOK AU - EGAN G TI - The skilled helper: A problem-management and opportunity-development approach to helping SN - 0534367313 (hbk.): PY - 2001/// CY - London PB - Brooks Cole KW - COUNSELLING N2 - Practical assistance for effective helping. This edition emphasises the importance of hope and optimism and positive psychology. Covers communication skills, handling client reluctance and resistance, and includes a section on internet resources ER -