TY  - BOOK
AU  - HEPPELL Michael
TI  - How to deliver exceptional customer service: 5 star service 
SN  - 9780273734383 (pbk) :
PY  - 2006///
CY  - Great britain
PB  - Prentice hall business
KW  - CUSTOMER SERVICES
KW  - MANAGEMENT
KW  - CONSUMER SATISFICATION
N2  - This book is perfect if you'd like to greater success for your organisation and more successful career that can remarkable results for more clients
ER  -