TY  - BOOK
AU  - KLINE John A
TI  - Listening effectively: achieving high standards in communication 
SN  - 9780130488411 (pbk) :
PY  - 2003///
CY  - Upper Saddle River, New Jersey
PB  - Prentice Hall
KW  - LISTENING
KW  - ATTENTION
KW  - INTERPERSONAL COMMUNICATION
N1  - Includes bibliographical reference and Index
ER  -