TY  - BOOK
AU  - KAY,Frances
TI  - Dealing with difficult people for rookies
SN  - 9780462099781 (pbk.) :
PY  - 2010///
CY  - London
PB  - Marshall Cavendish, 
KW  - GENERAL MANAGEMENT
KW  - INTERPERSONAL RELATIONS
KW  - PSYCHOLOGY, INDUSTRIAL
KW  - PROBLEM EMPLOYEES
N2  - This practical and no-nonsense guide shows how to deal with a range of personality clashes in the work environment, from minor tensions to outright war
ER  -