KAY, Frances <br/><br/>
Dealing with difficult people for rookies / 
Frances Kay 
 - London :  Marshall Cavendish,   2010 
 - 168 p. : ill. ; 24 cm 
<br/><br/> This practical and no-nonsense guide shows how to deal with a range of personality clashes in the work environment, from minor tensions to outright war. 
<br/><br/><label>ISBN: </label>9780462099781 (pbk.) :  BND $24.37 
<br/><br/><label>Subjects--Topical Terms: </label><br/>GENERAL MANAGEMENT --INTERPERSONAL RELATIONS<br/>GENERAL MANAGEMENT --PSYCHOLOGY, INDUSTRIAL<br/>GENERAL MANAGEMENT --PROBLEM EMPLOYEES